Information Quality Management
Issues Driving the Need for Information Quality Management
- Do you have an endless cycle of data cleanup and cleansing?
- Do you spend considerable time researching and reconciling reports from disparate systems?
- Is your organisation's information quality effort a part of a holistic information quality management approach?
- Do different operating groups have different understandings of the definitions of key business information?
Optimising Critical Information for Sound Business Decisions
Are your business' bottom line results suffering due to information quality issues? Poor quality customer information costs businesses hundreds of millions a year. This is but one example of the cost to businesses of poor information quality. Some additional examples of the cost of poor information quality are:
- a telecommunications firm lost £4m a month because data entry errors incorrectly coded accounts, preventing bills from being sent out
- an insurance company lost hundreds of thousands of pounds annually in mailing costs due to duplicate customer records
- a regional bank could not calculate customer and product profitability due to missing and inaccurate cost data
- opportunities exist to improve information quality and reduce associated costs, but the solution must be tailored to the specific business model of your organisation
Value Delivered
Hitachi Consulting takes a comprehensive approach to helping you optimise the quality of your business critical information. We look at your organisation from the integrated view of your people, processes and technology to begin addressing information quality issues that impact the success and profitability of your organisation. Our consultants have extensive experience in successfully assisting clients to achieve their information quality goals. We can help you plan and implement an information quality solution that will enable:
- improved decision making capabilities
- sharpened understanding of your customers
- restored understanding of the profitability of your business activities
- reduction of data cleansing efforts
We can tailor the solution to meet your unique needs.
Our Approach to Information Quality
Our approach considers and integrates information quality management best practices and methodologies with the prioritised needs of your organisation to develop a tailored solution that delivers measurable value. From defining the business problem to designing and implementing a solution, we partner with your organisation in a way that allows a high level of focus on your most critical business issues.
During the process we also focus on transferring knowledge and skills to the people within your organisation to develop their capabilities, increase ownership and enable ongoing success.
A Value-Added Solution
We offer a comprehensive approach that focuses on your highest priority information quality issues. We have an extensive network of resources with the experience to help you identify, plan and implement the information quality solution that specifically addresses your organisation's key priorities. We consider all aspects of information quality management with an approach that integrates the people, the processes and the technology to tailor a solution that meets your unique needs. Our unique solution also enables you to measure the business impact of your information quality improvements. Finally, Hitachi Consulting is committed to your success by working with your organisation through all stages of solution design, development and implementation, thus allowing your organisation to truly own the solution.