Strategy & Organisational Effectiveness
Many public sector organisations have embarked upon significant change programmes including improving service delivery to citizens, improving performance and efficiency, professionalising corporate services functions, and striving to obtain benefits from programmes of change.
Part of significant change is the need to consider strategic options such as the role the organisation plays in relation to others, how the organisation adds most value and who is best to deliver which services.
Our Capabilities
Hitachi Consulting provides transformation services and approaches both to reduce organisational costs and to improve the effectiveness of the organisation. These include providing:
- assessment of strategic options, considering all aspects of the organisation from staff to processes, landscape to performance management and technology to the citizen
- creating the vision and business case for the change or transformation
- staff and stakeholder aspects of change projects
- shared service and outsourcing projects, from design through to implementation
- corporate services improvement projects, including professionalisation of HR, Finance and IT
We are experts in the use of the following approaches:
- practical change management approaches including creating the vision for the transformation and engaging staff, rather than doing it to them
- our ‘step change' approach to business redesign, incorporates aspects of Six Sigma, Lean and best practice process redesign techniques
- process modelling and simulation
- organisational approaches to working across boundaries and stakeholders
- operations strategy and modelling, incorporating aspects of enterprise architecture
- performance management including use of Balanced Business ScorecardTM techniques
- capability maturity modelling in order to understand where the organisation needs to develop