Improving Performance
Public sector organisations are under pressure to improve their performance on a continual basis. This includes challenges from:
- Comprehensive Spending Reviews with reducing settlements, putting administration budgets under pressure
- delivery of significant efficiency savings from specific programmes, such as Gershon
- enhancing the end-to-end citizen experience, without relying on expensive or risky technology solutions
- focusing the end-to-end operation on the needs of citizens and what creates value for them
Hitachi Consulting helps clients deliver significant benefits deploying Performance Improvement techniques, already proven from many years of use in the manufacturing sector and now the Public Sector. Our goal is to help clients ‘do more and more with less and less, while coming closer and closer to providing customers with exactly what they want.'
Typical benefits to our clients include:
- reducing operating costs with typical savings between 15% and 25%
- eliminating waste, such as re-work
- reducing non value-added activities to enhance the internal and external customer experience
Over the last ten years Hitachi Consulting has developed a unique approach to Performance Improvement, utilising a blend of:
- Lean and Six Sigma
- Customer Research (qualitative and quantitative)
- Quality Management frameworks, e.g. TQM, EFQM and ISO9001
- Business Process Re-engineering (BPR), Electronic Process Modelling & Simulation
- our unique approach to Change Management