Shared Services and Corporate Services
Client Issues
The Public Sector has the opportunity to reduce duplication and inefficiency across government by introducing shared services across or within departments, NDPBs, agencies and other organisations.
However, barriers to improvement remain formidable, as the change requires either collaboration across functions within one organisation or across organisations, both of which have attendant challenges.
There are significant political and change management difficulties in persuading organisations and people to move away from traditional central support functions. Securing lasting efficiency and effectiveness improvements will only be reached if programmes of business transformation, stakeholder engagement and communications are fully aligned.
Hitachi Consulting UK - Capabilities
Our focus is giving advice, providing analysis and readiness assessments, and the design of, and transformation and transition to, shared services to achieve successful implementation and the desired outcomes.
Our capabilities cover readiness analysis, strategic options and analysis, transformational design and solution development, business process management, vendor selection and management of building or purchasing a solution, supplier management, service management design, transition management and business change management.
We are one of few successful independent implementation consultancies to have advised clients in the public and private sectors on shared services and outsourcing, on a significant scale.