Banking
Executives across today's banking sector are facing the following key challenges:
- there is a growing sense that cost reduction initiatives have gone as far as they can and that increased profits can be achieved best by growing the top line - but how can a sustained improvement in sales performance be achieved?
- whilst top line growth has to be a priority, can it be achieved with a tight control maintained on cost? How can operational efficiency be maintained in a growth environment?
- with technological change opening up new means of communication with customers, is it possible to manage a seamless migration of the customer experience between channels? How can Business Intelligence technology be employed to afford a single view of customer activity across all channels?
- with price transparency increasing, how can banks avoid the commoditisation of their offers? How can differentiated value be generated for and demonstrated to the customer base?
- how can long-term growth be achieved in a changing regulatory environment? How can the dual requirements to increase profits and to treat the customer fairly be reconciled with each other?
Our banking team is uniquely well-placed to help you meet these challenges. It consists of a blend of high quality career consultants and former bankers with first-hand experience of working in some of the world's leading retail banks. By selecting Hitachi Consulting, our banking clients engage a team of banking sector professionals which understands the challenges they are facing because they have faced them many times themselves during their careers. We bring the following specific skills to our banking clients:
- an impressive track record in operating model redesign and cost efficiency identification using our Step Change methodology
- an unique approach to driving top line growth through our Sales and Distribution Excellence proposition
- a strong understanding of the changing regulatory environment and the project management expertise to help our clients meet implementation deadlines
- an enviable pedigree in Business Intelligence, from the definition and cascading of corporate KPIs, through to measuring and reporting on these KPIs and sifting out nuggets of opportunity
- a pragmatic response to the challenges our clients face, enabling us to create practical solutions with short payback periods
- the ability to ‘make sense' of technology, understanding the business well enough to advise on technology transformation, and to define business requirements for effective system change
- the experience to provide assistance with sourcing strategy and supplier management, including outsourcing
Hitachi Consulting is an associate member of the British Bankers' Association (BBA).