Managed Services

Helping You Focus on Core Competencies

Staying competitive in today's economic environment requires a constant focus on efficiency, effectiveness, and continuous cost management across the enterprise. As businesses hone in on the core competencies which differentiate them in the market, it makes sense to consider ways to bring greater cost predictability to IT and customer service operations, while improving business processes and gaining organizational effectiveness and efficiency. With Managed Services from Hitachi Consulting, you can leverage a wide range of outsourcing options to ensure the stability, scalability, efficiency and cost effectiveness of your business and IT operations.

Hitachi Consulting offers a full range of managed services, specializing in the areas of:

• Business Process Services -- Business process improvement and outsourcing
• Application Management Services -- Maintenance and support across the entire application stack, including ERP applications, custom development, and BI platforms
• Technology Services -- Maintenance and support for development and production environments and the associated technology stack
• Infrastructure Management Services -- Featuring Data Center/Operating System/Core Infrastructure maintenance and support
• Software as a Service -- Focus on Oracle e-Business Suite R12 and Microsoft Dynamics AX & CRM

HC Assure^SM

At the heart of our solutions is HC Assure^SM, a central building-block approach for delivery of services across four key components:

Service Portfolio Management -- Hitachi Consulting provides Managed Services to span the full lifecycle from technology selection, to systems lifecycle planning and management, to outsourcing solutions and offshore development.

Service Design -- Using our flexible, catalog-based process, our teams will work with you to design a tailored Managed Services solution to meet your requirements. Each engagement includes a dedicated Client Assurance Manager and team of highly skilled solution and support professionals.

Service Transition -- Whether you are migrating a system from in-house resources, moving from another provider, or going live with a freshly implemented solution, our proven service-transition methodology will ensure the move occurs in a risk-free and timely manner.

Service Operation -- Our service delivery framework provides a platform for incident, problem and system change management, removing the complexity of day-to-day support services to Hitachi Consulting. Our services are delivered in a tightly integrated fashion with your existing IT team to ensure continuity with your end users.

The HC Assure^SM service delivery methodology provides services covering Oracle, Microsoft, SAP, Microsoft Dynamics and Lawson product portfolios and directly delivers:

• 24/7 Service Desk -- incident and problem management, including root cause analysis provided within ITIL-based support operations
• Service Delivery Management -- a service delivery team of ITIL trained experts led by a named Client Assurance Manager who is the focal point of the service once it attains steady-state operations
• Proactive monitoring, alerting and capacity management services
• Commitment to continual service improvement -- enabled through a balanced scorecard appraisal process

Enterprise Data Centers and Network

All services are managed within the Hitachi Consulting ITIL-conforming services framework, ensuring quality and consistency across the entire product range.

• Tier-4 facilities
• SAS 70 Type II Certified Data Centers
• N+1 Redundancy, Up to 100 percent SLAs
• Monitoring and Processes Assure Availability

To learn more about Hitachi Consulting's managed services solutions, contact the U.S. Managed Services team.