Delivering the digital customer experience

Customers in today's hyperconnected age expect faster, better and more value for money.  Competition for brand loyalty is the new constant for the Consumer Products & Retail Industry.  Retailers today are exposed to 24/7 consumer and public review, through price comparison sites, online customer forums, and social media platforms. Personalising the digital customer experience in-store and offline can distinguish the leaders from the pack, with operational excellence in areas such as 'order to fulfillment', and supply chain efficiencies critical to achieving profitability in the context of volatile commodity prices and fierce competition.

Companies must be able to constantly innovate new services, business models and revenue streams.

Turn data into insight

Hitachi Consulting has experience working collaboratively with consumer product and retail companies to deliver:

  • $30M in annualized savings for a leading North American cookie and cracker manufacturer found from a project focused on improved production efficiency, maintenance effectiveness and asset management
  • 40% reduction in changeover time realized through a supply chain improvement project for the leading global brewer of beer
  • Increased retail conversion rates – between 20 and 45% through an IoT retail framework.
  • A two week reduction in product design to shop floor lead time for a global fashion retailer - realized through process improvements via cloud based technologies; all in just 12 weeks

We can strengthen your business

We can help you develop customer centric supply chains, generate and manage demand, simplify operations and turn information into a competitive advantage.

Our alliance partner networks across SAP, Oracle, and Microsoft capabilities give our clients technology choice, and a wide range of expertise.

At Hitachi Consulting, we believe that having great technology expertise simply isn't enough without knowing how to apply it. It is critical to understand the industry, the business culture and how to unlock the business value from your operational processes, technology investments and your people.

We Make it Happen. Better.