Hitachi Consulting

In This Issue

On Banking
Better Business Banking Segmentation

How Crime-Fighting Can Help Improve Your Wealth Management Business

Optimizing the Relationship between Business Decision Management and Business Process Management

Successful Strategy Development and Implementation

Welcome to our spring issue of On Financial Services.

In this issue, we offer our point of view on some alternative ways of segmenting business banking customers to better address their needs while also increasing bank profitability. We also discuss how the "Business Intelligence” concepts utilized by an effective crime-fighting tool could be applied to your wealth management business. In a third article, we explore the relationship between business decision management and business process management. Finally, we provide our view on the successful development and implementation of strategy solutions, and how we can assist your organization in those areas.

If you are interested in discussing these, or any other financial services topics of interest in more detail, we would welcome the opportunity to share our thoughts.

Best Regards,


Jim Neckopulos
Managing Vice President, Financial Services Industry Team


Past Issues

Q4 - 2009

Q3 - 2009

Q2 - 2009

Q1 - 2009

Q4 - 2008

Q3 - 2008



If you are interested in issues of our previous newsletter, On Payments, please email Kristi Froehlich.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hitachi Consulting
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USA

Phone: 877.664.0010

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On Banking

Better Business Banking Segmentation
By Jim Neckopulos

Business banking continues to offer attractive opportunities for banks of all sizes, be they national giants like Bank of America, JP Morgan Chase and Wells Fargo, or local community institutions. And because these companies have been traditional sources of job creation in the U.S. economy and are likely to be the ones to lead us out of recession, business banking opportunities should become even more pronounced in the coming months and years.

Being able to capitalize on these opportunities requires careful thought and analysis. The question that we explore here is, “what is the optimal way to segment these businesses to best meet their financial services needs while also optimizing the returns to the banks that pursue them?”

This article focuses on traditional bank segmentation avenues as well as alternatives to these traditional methods. To read the full article, click here.

How Crime-Fighting Can Help Improve Your Wealth
Management Business

By Tom Trine

In today's volatile economy, and with limited resources always posing a challenge, senior leaders of wealth management organizations looking to expand are facing critical, time-sensitive questions. Curiously, we believe that the lessons learned from using Business Intelligence tools in analyzing criminal behavior can help wealth management leaders make better decisions around these types of questions. In order to understand the value of a BI program, we will discuss its benefits from a perspective totally different from wealth management: crime prevention.

This article takes a unique perspective on wealth management business intelligence gathering using crime-fighting tools as inspiration. To read the full article, click here.


Optimizing the Relationship between Business Decision Management and Business Process Management

By George Simotas

What should be the relationship between Business Decision Management (BDM) and Business Process Management (BPM)? Should business decisions be defined only in the context of business processes? Is there an approach to business decision management that results in business processes that run faster and produce higher quality outputs?

This article provides a view of business process management and business decision management and discusses linkages between the two. To read the full article, click here.


Successful Strategy Development and Implementation

Strategy focuses on corporate or business unit issues and decisions that drive shareholder value. The current economic downturn has highlighted critical industry issues, opportunities, and imperatives. As a result, financial services companies need to rethink their overall business, position in, and approach to, that business.

Formal strategy development at the corporate or business unit level provides a way for financial services companies to revisit basic assumptions about the industry, the external business context (competitive environment and positioning, buyer values, external trends), and internal business context (customer base, profit pools, internal capabilities, brand image, strengths/weaknesses) to plot a fact-based, focused, differentiated, and achievable path. This same strategy development approach can be applied to developing and assessing more focused strategic decision-making around markets, products, and customers.

Hitachi Consulting has worked with numerous clients to facilitate the strategic planning process at the company or business unit level, provide analytical or other support for executive management or Board strategic planning, and/or assist in addressing specific issues of strategic importance. To learn more about our solution, click here.

Hitachi Consulting is a recognized leader in delivering proven business and IT strategies and solutions. From business strategy development through application deployment, we leverage decades of business process, vertical industry, and technology experience to understand each company's unique needs and to achieve sustainable ROI. Inspiring your next success!®

Our national Financial Services Industry Team is the result of significant investments the firm has made in this space over the past few years. In August 2005, we acquired Dove Consulting, a Boston-based strategy and organization consulting firm specializing in payments strategy and research. In March 2008, we acquired JMN Associates, a leading provider of consulting services to the financial services, real estate and insurance industries based in San Francisco. Together, our team brings valuable expertise and practical, proven solutions to clients in the areas of business and technology strategy, process improvement, market research, project management, and industry and regulatory compliance.

Visit us at: http://www.hitachiconsulting.com, or send feedback to: onfinancialservices@hitachiconsulting.com.

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© Copyright 2010 Hitachi Consulting. Contents in this newsletter may be reprinted with proper attribution to Hitachi Consulting.