Field Services Training and Support
Because your success is our success, we provide standard and customized training and product support.
Field Services Support
Support for Hitachi Consulting Field Services software ensures quick resolution to end-user issues and questions, as well as provide on-going assistance to help improve your business results and benefits. We provide a wide range of support options to suit your company's requirements.
In addition to toll-free telephone and on-line Help-Desk support, our Field Services Support also includes product upgrades, maintenance releases, product enhancements, and optional standby support services when customers go "live", upgrade their solution or extend the scope of their solution.
Standard Field Services support services include:
- Telephone Help desk support
- Email Help desk support
- Customer Web Portal and Help desk support
- Online problem resolution
- Product enhancements and upgrades
- Periodic Service Bulletin notifications alerting customers of important issues that may affect their solution, e.g., compatibility recommendations as operating system or other third-party software upgrades become available.
Training
Training courses for our Field Services software ensure your employees receive complete user-level ICS application training with hands-on lab work. These courses address the core application as well as industry-specific functionality. Custom classes, which can be tailored to your company's unique requirements, are also available.
In addition to user-level training, we offer advanced training for administrators and developer-level training in smaller group settings.
Training can be held at our corporate training facility, onsite at your location, or via the internet.
For more information, please email our Field Services team.
