Automation
Efficient management of field operations can be a challenge, but targeted automation and integrated information flow can drastically increase productivity and management effectiveness.
Hitachi Consulting's Field Services software can help you streamline, reduce response times and costs, and improve first-time fix ratios, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage.
Our Field Service Automation software will enable you to improve financial management, streamline operations and leverage resources to effectively manage the entire service lifecycle. The comprehensive functionality includes:
 graphic on Field Services Functionality |
- Financial Management
- Resource Management
- Call Center Management
- Dispatch and Scheduling
- Field Force Automation with
Integrated Mobile Solutions - Contracts, Warranties, and
Service Level Agreements - Reporting and Business Intelligence
- Asset Management
- Configuration Tools
Financial Management
Improve the timeliness, quality and breadth of information that is returned to their financial management systems, providing the following benefits:
- Shortened billing cycles - electronic information transfer relating to service performed in the field shortens the amount
of time to invoice, reducing days sales outstanding - Fewer billing disputes - because the application captures more information than paper based systems, customers better understand service charges. And, because information is captured electronically, handwriting errors are eliminated
- Improved customer satisfaction and retention - as a result of accurate billing and clear invoices from initial contact to final payment. [back to top]
Resource Management
Our application provides the resource management tools you need to manage your material, equipment, and labor resources. With insight into performance levels and staff development, you can easily allocate resources according to your most immediate needs. [back to top]
Call Center Management
Call-takers will have a 360-degree view of the service landscape, simplifying the call-taking process and facilitating overall management of Call Centers. Your call center staff will be empowered to manage inbound and outbound calls as well as turn sales quotations into service orders. [back to top]
Dispatch and Scheduling
Perfect dispatch is the ability to get the right people to the right service location, with the right parts, at the right time. Our software includes powerful route optimization and dynamic best fit dispatching to assist your organization in effectively scheduling and dispatching resources.
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Field Force Automation with Windows Mobile
Utilizing Windows Laptops or the Windows Mobile platform, your field workers can access service orders and locations, work instructions, and service history, enabling them to work smarter and send details back to the office for review and approval. In one smooth process, service managers can approve line items received from the field before they are sent to payroll or invoicing. [back to top]
Contracts, Warranties, and Service Level Agreements
Effectively manage customer obligations with robust capabilities for handling complex contracts, warranties, entitlement pricing, and service level agreements. [back to top]
Reporting and Business Intelligence
The report module supports management in tracking planned versus actual expenses and performing cost analyses to improve budgeting efforts. This module enables you to run extensive reports and export them into a variety of formats for presentations and information sharing.
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Asset Management
A full range of asset management features can help you manage your fleets, facilities, and equipment. Your management team will have critical visibility into asset utilization so they can determine the right balance of vehicles to maintain in a fleet and how frequently facilities need to be serviced. It even supports creation and management of a maintenance plan against fixed assets. [back to top]
Configuration Tools
Our Field Services application comes with a software development kit (SDK) that can be used to configure and customize the product to meet individual customer or vertical market requirements. With the SDK, navigation tabs, fields, terminology, forms, service orders, and labels can be configured to tailor the software to meet your unique organizational requirements. You can also add new forms, grids, and fields, as necessary. Should you wish to have Hitachi Consulting assist you, we have industry, technology and business process experts to guide you along the way. [back to top]
For more information, please email our Field Services team.
